Resource Center

As one of the largest and best-performing healthcare organizations in the country, Providence Health & Services receives more than 250,000 applications each year from individuals interested in working for the Health & Services system, and hires approximately 12,000 people annually. Like other healthcare organizations, Providence needs to attract qualified medical and other professionals, and engage and retain them to minimize turnover and consistently deliver on its mission of providing exceptional long-term patient care.

With manual and disparate recruiting processes across its five business regions, and an internal engagement survey process that exceeded corporate capabilities, Providence turned to Kenexa®, a leading provider of talent acquisition and retention solutions, to better assess, measure and impact employee engagement and business outcomes to improve recruiting and retention. Having implemented Kenexa’s state-of-the-art recruitment management technology, Providence has experienced increased efficiencies within the organization’s sourcing and recruitment function. Coupled with an improved employee engagement survey process, Providence has also measurably increased effectiveness where it matters most—with the people that they serve.