Resource Center

Quintiles Transnational Corp. employs 19,000 people who provide a broad range of professional services, information and partnering solutions to the pharmaceutical, biotechnology and healthcare industries. Quintiles has played a role in developing and commercializing the world’s top 30 best-selling drugs. Headquartered in North Carolina, Quintiles has offices in more than 50 countries and provides various services throughout the world.

Over the last four years, Quintiles has grown its survey program and has significantly increased its response rate from 56 percent in 2004 during its first year to 86 percent in 2007. The increased rate is related to the organization’s serious commitment in responding to the survey. Employees recognize that the survey is not just an activity, but a way to help improve their work lives and enhance the overall business. In terms of growth on its engagement index—despite improvements in participation—Quintiles was about average relative to the normative comparison and had not seen significant change every year. The company set a goal to increase by three percent year-over-year. While it was moderately successful in 2004 and 2005, its increase was essentially flat from 2005 to 2006. However, in 2007, the company achieved a 13 percent improvement on its engagement index score for the entire company—a sizable and impressive improvement for a company of its size.